What We Collect and Why We Collect It
When you open an account with neo99, we collect the details you provide at registration — your name, contact address and date of birth. During wallet transactions, we record payment references linked to DANA, OVO or GoPay so we can match deposits to your account and
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process withdrawals correctly. We also collect device and session data — browser type, IP address, and login timestamps — to keep your account secure and detect unusual access patterns. If you contact support, the conversation is logged so we can follow up accurately. We do not
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sell your personal data to third parties. Data shared with payment processors, such as DANA, OVO or GoPay, is limited to what those services require to complete a transaction. We retain account data for as long as your account is active and for any period required
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under applicable law in eligible regions. You may request a copy of your data or ask us to correct inaccurate details by reaching our support team directly. Cookie data is collected automatically when you browse the site — it helps us keep you logged in and
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understand which pages load most often. You can manage cookie preferences in your browser settings at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.