Reference

Terms That Cover How Your neo99 Account Works

These terms set out what you agree to when you open and use your neo99 account — from how wallet deposits via DANA, OVO, and GoPay are processed to how we handle disputes and account closures.

DANA, OVO, GoPay coveredAccount-level termsIndonesia-eligible regionsWallet verification appliesSubject to local law

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HOW WE HANDLE THIS

Account Security and Policy Practices

We apply account-level security measures that sit alongside these terms. Understanding what we do — and what you control — keeps your account and your wallet activity safe. Each point below reflects a real practice we follow, not a checkbox claim.

Wallet Verification

Before a withdrawal is processed to DANA, OVO, or GoPay, we verify that the wallet name matches your registered account details to prevent misdirected transfers.

Account Data Retention

We retain your account data for as long as required by these terms and applicable regulations. You can request a summary of stored data by contacting support with your account ID.

Terms Change Notice

Material changes to these terms are communicated via the email or contact method registered to your account before they take effect, giving you time to review them.

Dispute Resolution Path

If you believe a transaction or account action breached these terms, raise a formal dispute through live chat or email. We document every step and respond with a written outcome.

What These Terms Actually Cover

neo99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on neo99, you accept these terms in full. They apply to every action you take on the platform — logging in, funding your account through DANA, OVO, or GoPay, placing bets, requesting withdrawals, and contacting support. We may update these terms when

1
our services change, and we will notify you through the contact method linked to your account before material changes take effect. You are responsible for keeping your login credentials private. If someone accesses your account using your details, we treat that activity as authorised unless you
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report the issue to us promptly. Wallet deposits go through the e-wallet network you choose; the payment is subject to the terms of that wallet provider as well as ours. We reserve the right to suspend or close accounts that breach these terms, including accounts linked
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to fraudulent payment activity. Players in Bandar Lampung and other parts of Indonesia can access the platform where local law permits, but it is your responsibility to confirm that use is lawful in your location. These terms are written in English; if there is any conflict
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with a translated version, the English text applies.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you need to dispute a transaction tied to your DANA, OVO, or GoPay deposit, our support team is the right place to start. Raise the issue through the channel that suits you — live chat gets you the fastest response for account and payment questions.

Live Chat Open the chat widget inside your account dashboard. We handle terms queries, wallet disputes, and account-access issues through this channel.

Email Support Send a detailed message to our support address for written records of your query. We reference your account ID and the relevant terms clause in every reply.

Account Help Centre The Help Centre inside your account lists common terms questions alongside wallet-specific guidance for DANA, OVO, and GoPay deposit flows.

Frequently Asked Questions About These Terms

These are the questions we get most often about how our terms apply to your account, your wallet, and your activity on neo99. Each answer reflects what the terms actually say.

Yes. All wallet deposits — whether you use DANA, OVO, or GoPay — are covered by these terms alongside the individual wallet provider's own conditions. Both sets apply at the same time.

No. We notify you through your registered contact method before any material change takes effect. Continued account use after the notice period means you accept the updated terms.

We may suspend or permanently close an account that breaches these terms, including cases involving fraudulent payment activity. You will be informed of the reason through your registered contact.

Contact support via live chat or email and include your account ID in the message. We will provide a summary of the data we hold against your account within a reasonable time.

Yes. Access depends on local law and is available only in eligible regions. We strongly recommend confirming that your use of the platform is lawful in your location before opening an account.

The English version of these terms governs in all cases. If there is any conflict between the English text and a translated version, the English text takes precedence.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover How Your neo99 Account Works

Account Security and Policy Practices

How to Reach Us About These Terms

Frequently Asked Questions About These Terms

01 Do these terms apply to DANA, OVO, and GoPay deposits equally?

02 Can neo99 change the terms without telling me?

03 What happens to my account if I breach the terms?

04 How do I request a copy of my account data?

05 Is it my responsibility to check whether using neo99 is legal where I am?

06 Which version of the terms applies if there is a translation conflict?

Terms & Conditions

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